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The Ontarians with Disabilities Act, ("ODA") 2001 was passed by the Provincial Government in 2002. The purpose of the ODA is to improve the quality of life and experience of persons with disabilities.
In 2005, Ontario's legislative assembly Bill 18, the Accessibility for Ontarians with Disabilities Act ("AODA") 2005 came into effect. This act allows people with disabilities to participate in building a stronger province. The AODA advances the goals of the ODA by requiring public, private and non-profit organizations to identify, remove and prevent barriers to accessibility in order to make Ontario fully accessible for all persons with disabilities by 2025. Through the AODA and the Integrated Accessibility Standards Regulation, the Government of Ontario has identified key areas for the development of common accessibility standards that are intended to ensure all sectors and organizations can provide fully accessible services and environment for Ontarians.
Disability, as defined by the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code is:
- any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,
- a condition of mental impairment or a development disability,
- a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
- a mental disorder,
- or an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.
We welcome feedback on our delivery of accessible services and any suggestions you have for improvement. Please complete the Customer Feedback form and submit it to the Municipal Office by mail, e-mail or personal delivery.
Township of Chatsworth
316837 Highway 6, RR1
Chatsworth, Ontario N0H 1G0
Complying with the AODA Accessible Customer Service Standard
It's about treating everyone with respect and dignity and it is as simple as asking: "How may I help you?"
The Township of Chatsworth is committed to working towards being compliant with all standards under the AODA (Accessibility for Ontarians with Disabilities Act, 2005) as they are introduced. As a public sector organization, compliance to the legislation became effective on January 1, 2010.
Complying with the AODA Integrated Accessibility Standard (IASR)
Ontario Regulation 191/11 establishes the Integrated Accessibility Standards (IASR) in the areas of Employment, Information and Communication, and Transportation. The Township of Chatsworth is committed to working toward being compliant with all the IASR standards under the AODA (Accessibility for Ontarians with Disabilities Act, 2005) and shall use every effort to ensure that we meet the needs of persons with disabilities, in a timely manner.
What the Township has done to comply:
- Developed an Accessible Customer Service Standards Policy.
- Developed an Integrated Accessibility Standards Policy.
- Developed a Multi-Year Accessibility Plan.
- Trained Staff (full-and part-time), volunteers and elected officials.
- Ensured that contractors and any other people who interact with the public, in connection with the Municipality, are familiar with the Municipality's accessible customer service practices.
- Reviewed departmental operational practices.
- Provided ways in which the public can provide feedback to the Municipality.
Mandatory training included:
- The purpose of the Act
- How to interact with people with various disabilities
- How to interact with people who use a service animal or support person
- What to do if a person with a disability is having difficulty accessing service
- Details on the Municipality’s accessibility policy, procedures and practices
What is the practice for assistive devices, service animals and support persons?
- Individual may use assistive devices to access good and services provided by the Municipality.
- Service animal and dog guides are permitted in areas that are open to the public and are permitted to assist customers in accessing goods and services, unless prohibited by law.
- Support persons are welcome to attend and participate in goods and services provided by the Municipality. Depending on the service area and the activity, an admission fee may be required.